Return Policy

DSN RETURN POLICY

Please note that special terms apply to Consumers who wish to return goods once sold.

1.  DSN Technologies Ltd is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.
2. Unless otherwise stated in the manufacturer's documentation, all goods sold or delivered to a customer carry a 12-month warranty.
3. If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excludedto the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
4. In the event that DSN Technologies Ltd, at its discretion agrees to accept the return for credit of unwanted products, the goods must be returned to DSN Technologies Ltd's prior awritten agreement within 7 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances will be subject to a handling fee of 15% of DSN Technologies Ltd's sale price for that particular product.
5. Subject to testing to verify any alleged fault, we will accept the return of defective goods for full refund or replacement at our option, if, but only if, the goods are returned within 14 days of delivery. Consumers who wish to return defective products are not obliged to followthe processes set out below, but are recommended to do so as this helps us to provide a more efficient returns service.
6. DSN Technologies Ltd's technical support staff or Customer Support staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us.
7. All returned goods (except those returned under Clause 13) must be accompanied by DSN Technologies Ltd's Returns Authorisation email which can be obtained by contacting Returns Department. Returned goods will not be accepted without an RA Number. Do not write directly on the manufacturer's packaging. Please write the RA number on the address label provided with the Returns Authorization and attach it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at DSN TechnologiesLtd's sole discretion.
8. DSN Technologies Ltd cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
9. Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
10. On receipt of the returned product, we will test it to identify the fault you have notified to us.
11. If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also. This Clause does not apply to Consumers returning goods pursuant to Clause
12. . Unless otherwise stated in the manufacturer's documentation, all goods delivered to a South African address carry a 12-month manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.
13. . This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance withthe manufacturer's instructions.
14. No software on which seals have been broken can be returned for credit. If any software discs are faulty, the manufacturer will replace them. If you are a consumer this does not affect your statutory rights. Please note Software Licenses are non-returnable unless the software is materially non-compliant with its specification or the physical media on which itis supplied is defective.
15. Some manufacturers require goods to be returned within 7 days or less in order to secure refund. In such instances the manufacturer's time limit will apply and therefore DSN Technologies Ltd will only accept a return within 2 days of purchase or the manufacturer's time limit, if that limit is less than 10 days. This is clearly indicated on the catalogue page for the particular product. We can only accept the return of a defective product that does not meet the description, if they are returned to us within 7 days. Beyond that period, you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt. Please note that this period is reduced to 7 days for clearance bargain.